Dubhub’s KYC policy ensures a trusted marketplace for all users by confirming customer identity through documentation collection. This helps to prevent fraud, money laundering, and terrorism financing.We believe that KYC is a requirement that ensures a safer and secure online workplace for all Dubhub members. In addition, several of our service providers, such as our payment gateway providers require us to perform certain checks on customer identity.

You can become Dubhub Verified by submitting a valid government-issued ID card and  a selfie holding your ID, keycode verification and 2 recent utility bills or bank statements or 1 of each.

Dubhub’s KYC policy ensures a trusted marketplace for all users by confirming customer identity through documentation collection. This helps to prevent fraud, money laundering, and terrorism financing.We believe that KYC is a requirement that ensures a safer and secure online workplace for all Dubhub members. In addition, several of our service providers, such as our payment gateway providers require us to perform certain checks on customer identity.

The details registered on your Dubhub account must match the name on your documentation. You will be asked to confirm your details during the verification process before submitting them for review.

If you are unable to become Dubhub Verified, Dubhub may place an account limitation or suspend your account as a security measure.Falsifying your identity is a crime. Dubhub may report users that provide false documentation.

Sellers are encouraged to verify their identity to market themselves to potential Buyers as trusted members of our Dubhub community. Users that verify their identity also benefit by receiving faster processing of their payments and faster resolution of account issues and disputes.Verification may be completed by users at any time, but Dubhub may also request users to verify their identity to uphold our User Agreement.To become Dubhub Verified we require you to provide:

• Proof of identity by submitting a Government-issued photo ID.
• Keycode Verification by submitting a photo of you holding a unique code (that you will be provided) and your ID side-by-side.
• Proof of address by submitting two different copies of a recent utility bill, such as an electric, gas, water or phone bill, or a recent bank statement or Western Union receipt.

To verify your identity, complete the following steps:

Step 1 – Proof of identity

• Confirm your account details are up to date (Go to Profile > Settings > Account Details).
• Click the Verify my Identity link from your Account Details page.
• Confirm your name and date of birth and upload a color scan of your current government-issued photo ID as proof of identity (see accepted IDs below).
• Enter the ID type, the name on the ID, ID number and expiration date and press Save and Continue.

Step 2 – Proof of address

• Confirm your address and enter your preferred contact phone number. If you haven’t already set up a Security Phone Number, you will be sent a unique code to verify this number.
• Upload a color scan of two different utility bills or bank statements as proof of residential address (see accepted documentation below).
• Fill in the institutions name, documentation type, and the date it was issued.Press the Complete.
• Submit for Review button to have our Verification team review your request.

The Dubhub Verification Team will review your request. This can take up to 2-3 business days and you will be notified when the review process is complete.

Proof of identity requirements:

We require a color scanned image or digital photo of acceptable government-issued photo identification.

• Passport
• Driver’s License
• National ID card

Additional requirements:

• High-quality color scan image or digital photo.
• Image dimensions must be 500 x 300 pixels minimum.
• Must be currently valid (not expired).
• Must include photo, signature, name and date of birth.
• Must not be handwritten.
• Do not crop, adjust colors, or alter the image in any way.
• Must be in English or of English character set (such as Spanish, Portuguese, French, Italian or Romanian).
• Name on ID must match the name entered in the Verification Centre.
• ID number must match the ID number entered in the Verification Centre.

If you have any questions or concerns with these requirements you can contact our customer support team at support@dubhub.biz